If you feel that you have been on the receiving end of discrimination because of your impairment it's important to try to remedy the situation. It's down to all of us to help make the Equality Act work. The law is with us but we have to give it teeth.
If we say or do nothing, nothing will change.
So the next time you have trouble accessing services such as entering a building or using the loo in a pub or making yourself heard in a noisy café or seeing the way around a dimly lit department store…….
· Step One -
If this meets with a positive reaction then give them time to come up with a solution giving them every encouragement. If the response is not so good, contact your local Access Group for advice and support.
· Step Two -
You return to the premises and they haven't given it the slightest thought or have in fact dismissed the possibility. Contact your Access Group to discuss the problem. The Access Group can support you to write a letter to the owner explaining the problem and offering a solution.
· Step Three -
If there is a negative response, it's time to start thinking of legal action. Before you do, write again pointing out that you are considering taking this step. If there is a positive reaction to this, once again get them to commit to a timescale. If not, Step Four.
· Step Four -
· Step Five -
If you lose, consider taking it to appeal. Again consult the EASS for their opinion and possible support.
Contact the Equality Advisory and Support Service
The contact details for the service are:
Phone: 0808 800 0082
Textphone: 0808 800 0084
Post: FREEPOST Equality Advisory Support Service FPN4431
09:00 to 20:00 Monday to Friday 10:00 to 14:00 Saturday
closed on Sundays and Bank Holidays
Making the Equality Act work :
|How to complain|
|Making the Equality Act work|
|Disability Discrimination Act|
|Equal Justice Campaign|
|Door to Door|
|Boudicca Way Photos|
|Norfolk Disability Information Service|