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NAG is a registered charity No. 1028658

NAG is funded by Norwich City Council

GUIDANCE AND HELP ON WRITING A LETTER

The following is intended to help and encourage people who do not feel confident enough to write a letter when they come across/involved with situations or problems of lack of access etc which they feel should be brought to the attention of the service provider, e.g local council/Shop/Pub/Restaurant etc, especially if you have spoken to them and no changes have been made.

You are the person THERE.
You know how it affects YOU.
You know how you FEEL.

DO NOT be put off by saying " my writing is terrible " or " I cannot spell ".

Write a draft on rough paper so you can change, cross out, and amend things and then get a relative or friend to read it and correct your spelling. Perhaps they will be kind enough to write it for you and you just sign it.

SEE BELOW FOR LETTER LAYOUT AND SUGGESTED WORDING.

It is not unusual NOT to receive a reply to your first letter. They think by ignoring you that you will go away but believe in yourself and be PERSISTANT.

It is important to make THREE copies of your letter, one for yourself, one for Norwich Access Group (who can follow it up if no response or action is taken) and a spare in the event of no reply. If you have a computer there is no problem with copies but if you have to hand write your letter take it to an outlet who does photocopying.

YOUR SECOND LETTER CAN READ AS FOLLOWS -:

"I wrote to you on ( date ) and I have not received a reply.

A copy of my original letter is attached.

I look forward to hearing from you within fifteen days."

A second letter usually gets a reply.

REMEMBER IF WE DO NOTHING - NOTHING CHANGES.

Example Letter -

Your name and address

Name and address of Person/Shop/ Restaurant etc who you are writing to. VERY IMPORTANT

Date ALSO VERY IMPORTANT AS IT IS DIFFICULT TO REMEMBER DATES.

Dear Mr / Mrs / Miss /Sir or Madam

HELPFUL PARAGRAPHS

1. I am a disabled / partially sighted / blind / person using an electric / wheelchair / buggy /elbow crutches / sticks etc person.

2. I visited your shop / café / restaurant / venue and

3. found I was unable to access the building because of steps / steep ramp / etc

4. found there was no adapted toilet for the disabled.

5. The tables were not disabled friendly. I could not get my wheelchair under so I was unable to sit close to the table to eat my meal.

6. Under the Equality Act 2010, as a service provider, you have a legal duty to ensure disabled people have equal access to your services. I would, therefore, be grateful if you could tell me how you plan to change your discriminatory practices…

Yours sincerely/faithfully

Your Name - IMPORTANT as they may not be able to read your signature.




For legal advice you could check out Fry Law.

How to complain :